Complaints Policy – IK Executive

At IK Executive, we are committed to providing exceptional service and ensuring our clients have a seamless experience. However, if something does not meet your expectations, we want to hear from you. Your feedback helps us improve and maintain the high standards we strive for.

How to Make a Complaint

If you have a complaint about our service, please follow the steps below to ensure a prompt resolution:

Step 1: Contact Us Directly

We encourage you to reach out to us as soon as possible if you have any concerns. You can contact our customer support team via:

📞 Phone: 0333 577 1488
📧 Email: admin@ikexecutive.co.uk

Step 2: Provide Relevant Details

To help us resolve your complaint quickly, please include:

• Your full name and contact details
• Date and time of the service
• A clear description of the issue
• Any supporting evidence (if applicable)

Step 3: Resolution Process

Once we receive your complaint, we will:
✅ Acknowledge receipt within 24 hours
✅ Investigate the matter thoroughly
✅ Provide a resolution or update within 3 working days

Step 4: Further Escalation

If you are not satisfied with the response, you may escalate your complaint to a senior manager by emailing admin@ikexecutive.co.uk. We are committed to finding a fair and satisfactory resolution.

Our Commitment to You

At IK Executive, we value your trust and take all complaints seriously. We aim to handle every issue professionally, fairly, and efficiently. Thank you for giving us the opportunity to improve our service.

If you have any questions, please do not hesitate to contact us. We appreciate your feedback and look forward to serving you better.